#1 2012-08-31 09:11:08

Eili
Officer
Registered: 2012-08-24
Posts: 248

Latest info about GW2

For those who don't follow Gw2 channels:

status update about development

This is the current status of the most important issues we're tracking with Guild Wars 2 live service.
Account security - Hackers are systematically scanning email addresses and passwords harvested from other games, web sites, and trojans to see if they match Guild Wars 2 accounts. We're taking a number of steps to protect our players from this, listed below, but we need your help too. To protect your account, make sure you use a strong, unique password for Guild Wars 2 that you've never used anywhere else. If your password isn't strong and unique, change it right now. For the highest level of protection, also create a unique email address to use solely for Guild Wars 2.
Here are the things we're doing to protect your accounts.
We have the "password reset" feature temporarily disabled. If you need to reset your password, contact our customer support team.
We now have email authentication turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check.
We've noticed that hackers who discover a working email address and password combination don't always immediately exploit the compromised account. We sent email to everyone whose account has been suspiciously logged into asking them to immediately change their email address and password.
We will also be sending email to all customers whose accounts have been unsuccessfully tested by hackers. We strongly recommend that these customers create a new, unique email address for their account.
We left in-game mail disabled for another half-day, because it's difficult for hackers to loot accounts when both in-game mail and the trading post are disabled. Keeping mail disabled this morning to prevent account looting gave us time to get email authentication turned on for all players, and gave players time to secure their accounts. But we will be turning in-game mail back on soon, so we ask everyone to quickly secure their accounts.
Email authentication - We started ramping up email authentication after last night's server update, and it's now enabled for 100% of players with verified email addresses. Email authentication provides a high level of security for everyone, and can provide an even higher level of security when combined with two-factor email authentication. Here's how you can set that up. Create a new unique Google or Yahoo email address solely for your Guild Wars 2 account. Verify that email address with Guild Wars 2 to turn on email authentication. Then follow the instructions at Google or Yahoo to enable two-factor authentication for all logins to your email address.
Parties, guilds, etc. - We're working to address problems with parties, guilds, and other social features, which cause symptoms such as party members not appearing on the map, party members not staying in the same overflow servers as they travel between maps, and guild invites and guild chat failing intermittently.
Overflow servers - During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. If you want to play with a friend, but you're not on the same overflow servers, you can form a party together, then right-click on your friend's portrait in the party list and click "join". Note that this functionality is sometimes intermittently unavailable due to the issues with parties and guilds noted above.
We expect the use of overflow servers to naturally subside as players spread out more through the world.
Botting - Yesterday we applied 72-hour account suspensions to 500 players who were running bots. We're continuing to detect and ban bots. Soon we will ramp up to our normal policy of applying permanent account bans to anyone who runs a bot.
Exploits - If you discover an exploit in the game, do not exploit it or publicize it, but instead notify us immediately at this new email address: exploits (at) arena (dot) net.
This morning there was a widely-publicized, newly-introduced exploit in which specific cultural weapons were selling for one-thousandth of their normal price. We fixed it with an emergency build this morning. We want to thank the vast majority of players who became aware of the issue, responsibly reported it, and did not exploit it. However, a smaller group of players did significantly exploit it, each purchasing hundreds or thousands of these weapons. We permanently banned 3,000 accounts of players who substantially exploited it, and applied 72-hours bans to another 1,000 accounts of players who mildly exploited it.
In-game mail - In last night's software update we fixed the potential abuse of the in-game mail system that we identified yesterday. We kept in-game mail turned off for another half-day while working to secure accounts against hackers, since in-game mail can be used to loot an account. And we kept in-game mail turned off while responding to this morning's exploit. We're now ready to re-enable it, and will do so this afternoon.
Trading Post - Yesterday we tested Trading Post with a random 15% of players. This test helped us gather valuable data to fix important bottlenecks. This afternoon we will test Trading Post with a random 25% of players, and then work to ramp up from there.
Tournament Rewards - We're working on fixing tournament chest rewards. Because this requires substantial testing, we do not have an estimated release timeframe to provide at this time.
Forums - Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.
Next software updates - We're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.

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#2 2012-08-31 09:17:40

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

Was thinking of making a similar thread, so I'll continue:
They somewhat reversed their decision on the ban for exploiting the karma weapons, people can appeal it and have it turned to 72h suspension, but they will be permabanned again if they do not delete the weapons / gold they got with it.

I can't believe the amount of people complaining about bans tbh, apparently it's Anets fault for leaving it in game when they were getting weapons for the price that was obviously not intended.


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#3 2012-08-31 10:23:24

Dont
Member
Registered: 2012-08-25
Posts: 19

Re: Latest info about GW2

BuGi wrote:

Was thinking of making a similar thread, so I'll continue:
They somewhat reversed their decision on the ban for exploiting the karma weapons, people can appeal it and have it turned to 72h suspension, but they will be permabanned again if they do not delete the weapons / gold they got with it.

I can't believe the amount of people complaining about bans tbh, apparently it's Anets fault for leaving it in game when they were getting weapons for the price that was obviously not intended.

Yep I got caught up in that, even though I deleted all items and submitted a bug report beforehand. I'm not complaining though, I knew it'll be something like this.

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#4 2012-08-31 10:29:43

Eili
Officer
Registered: 2012-08-24
Posts: 248

Re: Latest info about GW2

Aww sorry about it Don't!

And I'm really happy if Anet takes very serious steps against exploiting because then more and more people would start to do it, getting out of it better anyway for some banned time - as a commenter says on reddit:

So couple of levels later and after hours of knowing the exploit, i caved in while thinking: "Anet will say 'oops sorry guys we screwed up, hotfix the bug and claim that they will investigate the issue OR doing server rollback (due to the huge amount of ppl exploiting) / delete all items gained" with a big chance of leaving the exploiters unharmed and stronger then ever. Like B... a certain company does with their games. Fearing to be left behind, i bought karma weapons and started to mystic forge them.

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#5 2012-08-31 10:35:07

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

Yeah, my main issue was with people who bought something from tens to hundreds of weapons, and still going "not my fault".

So you got a suspension/ban even after deleting them? Ouch :S Tho I don't think they checked the deletes afterwards. Probably isn't too hard to get that reversed if you just manage to contact them.

Last edited by BuGi (2012-08-31 10:38:46)


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#6 2012-08-31 11:29:01

Eili
Officer
Registered: 2012-08-24
Posts: 248

Re: Latest info about GW2

Apparently there is another serious exploit going on in WvWvW regarding gaining loads of karma in no amount of time so in lots of servers WvWvW is non existant...

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#7 2012-08-31 13:00:58

Gruff
Member
Registered: 2012-08-24
Posts: 46

Re: Latest info about GW2

Fix all problems and reroll, re release when fixed in a months time imo.


gw1:Gruff Nanoc  gw2:Gruff.7023

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#8 2012-08-31 14:37:13

Dont
Member
Registered: 2012-08-25
Posts: 19

Re: Latest info about GW2

BuGi wrote:

So you got a suspension/ban even after deleting them? Ouch :S Tho I don't think they checked the deletes afterwards. Probably isn't too hard to get that reversed if you just manage to contact them.

Yes, I submitted an appeal (no answer yet), as per Reddit they should turn it into a 3 days ban then. I kinda hope they lift it altogether for being "honorable", but I don't think they have the time or intent with all the bs-ing going around.

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#9 2012-08-31 15:23:43

arwen
Member
Registered: 2012-08-25
Posts: 134

Re: Latest info about GW2

Honestly I can never support bans for exploiting a bug. Its not your fault its Anet fault for bugs being there at the first place. The reasonable thing to do ( in my opinion) is to delete those items and be done with it. I per exp have no idea what you are talking about and I wouldnt probably even get that something is not right.  I am sorry Dont hope it will get sorted out for you.

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#10 2012-09-01 00:50:31

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

Todays status update

This is the current status of the most important issues we're tracking with Guild Wars 2 live service.

This status information is also available on the [1] Guild Wars 2 wiki. Check there for the most recent information.

Account security - Protect your account! We've seen hackers systematically scan email addresses and passwords harvested from other games, web sites, and trojans to see if they match Guild Wars 2 accounts. We've taken steps to protect our players from this, but we need your help too. Make sure that you use a strong, unique password for Guild Wars 2 that you've never used anywhere else. For best security, use a unique email address too, and see our [2] blog post for more tips.

Email authentication - We now have email authentication enabled for all players who have validated their email addresses. This feature sends an email whenever it detects a login attempt to your account from a location you haven't played from before, asking you to allow or deny the login.

We've learned of an incompatibility between email authentication and older versions of Internet Explorer. We're working on a fix, which we expect to deploy tomorrow.

If you're not receiving account verification emails or account authentication emails, please check your junk/spam folders, and add [3] noreply@guildwars2.com to your safe senders list.

Parties, guilds, etc. - We've made significant fixes to parties and guilds. However, you may still see intermittent outages. These outages cause symptoms such as party members not appearing on the map, party members not staying in the same overflow servers as they travel between maps, and guild invites not working.

Trading Post - Yesterday we opened the Trading Post for a random, rotating 50% of users. After gathering data from yesterday's tests, we applied a number of fixes and performance improvements, and are preparing a larger-scale test today.

Tournament Rewards - We believe we've addressed the problem with tournament chests not appearing. Let us know if you still see any issues with this.

World v. World - We're aware the world v. world matches have not been resetting properly. We're preparing an update to fix this. Once the issue is fixed, we'll start running 24-hour matches to balance servers.

Worlds - We added three new worlds in Europe yesterday, three new worlds in America today, and increased the population limits on all worlds.

Overflow - During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. If you want to play with a friend, but you're not on the same overflow servers, you can form a party together, then right-click on your friend's portrait in the party list and click "join".

We expect the use of overflow servers to naturally subside as players spread out more through the world.

Botting - We suspended accounts of 750 players running bots. We're ramping up and will soon apply permanent bans for cases of substantial botting.

Exploits - If you discover an exploit in the game, do not exploit it or publicize it, but instead please notify us immediately at this new email address: exploits (at) arena (dot) net.

Forums - Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.

Wiki - We increased wiki server capacity to address issues users are seeing. We plan to start posting these updates to the wiki, as long as the wiki can handle the traffic.

Next software updates - We're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.


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#11 2012-09-03 10:33:34

Dont
Member
Registered: 2012-08-25
Posts: 19

Re: Latest info about GW2

I got my account reinstated. Their official response if someone's interested.

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#12 2012-09-03 10:56:44

Eili
Officer
Registered: 2012-08-24
Posts: 248

Re: Latest info about GW2

I wanted to ask this morning whether is there any news at all but then Mimi didn't let me. I'm glad this got sorted!

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#13 2012-09-03 14:49:59

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

Nice!

Apparently some who got their ban reversed are now putting the weapons they got through the exploit to the Trading Post and hoping Anet still thinks they're removed. I would expect them to get permanently banned tho this time.


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#14 2012-09-03 14:56:47

Dont
Member
Registered: 2012-08-25
Posts: 19

Re: Latest info about GW2

Eili wrote:

I wanted to ask this morning whether is there any news at all but then Mimi didn't let me. I'm glad this got sorted!

Me too, thanks smile

BuGi wrote:

Apparently some who got their ban reversed are now putting the weapons they got through the exploit to the Trading Post and hoping Anet still thinks they're removed. I would expect them to get permanently banned tho this time.

That's pretty dumb, although I think most of those people already bought a second account when they got the ban so they just go for all or nothing.

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#15 2012-09-07 09:13:15

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

Sep 6th status update, some interesting bits:

Last Night's Update

  • We largely resolved the capacity constraints with parties and guild functionality, which were causing symptoms such as party members not appearing on the map, parties not staying together as they travelled between maps, and guild manipulation not working. Note that, while capacity constraints are now addressed, there are still some specific issues we're working on with parties and guilds. In particular, there's an issue with parties not staying together as they travel into dungeons, which we plan to address tonight.

  • We fixed issues with the storyline steps "Fury of the Dead," "Grisly Shipment," and "In The Ruins."

  • We changed the downed mode camera to maintain a more consistent distance taking race into account.

Tonight's Update

  • We'll fix the issue with parties not staying together as they travel into dungeons.

  • We'll fix issues with the storyline steps "A Light in the Darkness," "Estate of Decay," "Explosive Intellect," "Rumors of Trouble," "The Lost Chieftain's Return," and "Tribunes in Effigy."

  • We'll add an option to stop queueing for your home world, for players who want to remain on an overflow server indefinitely without being asked.

  • We'll add an option to report an account for sending spam or otherwise inappropriate in-game mail. Edit: This option will be added in tomorrow night's update, not tonight's update.

Coming Soon

  • Some players' monthly achievements didn't correctly reset on September 1 at 00:00 GMT. To allow those players to collect the next monthly reward, we will reset the monthly achievement of any player who is already at 100% for the month as of tomorrow night's update.

  • We're working on a fix for PvP tournament rewards.

Trading Post

Trading Post item and gold delivery was slow for part of the day today due to a network connectivity issue between data centers. Delayed gold and items are being delivered; check your "pick up" tab.

Gem Purchases

We found some cases where players didn't receive items after purchasing them on the gem store. We have records of all occurrences and are in the process of refunding gems to all affected players. Note that refunded gems will simply be added to your account's gem balance.


Foul and hungry vines! Prune them back!

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#16 2012-09-07 09:16:31

Raijin
Member
From: Münster, Germany
Registered: 2012-08-24
Posts: 76
Website

Re: Latest info about GW2

We'll add an option to report an account for sending spam or otherwise inappropriate in-game mail. Edit: This option will be added in tomorrow night's update, not tonight's update.

Yeah, finally! Got enough gold spam in-game mails already. smile


Aztai - Thief

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#17 2012-09-11 08:58:35

Druar
Slayer of Trolls
From: Eslöv, Sweden
Registered: 2012-08-24
Posts: 285

Re: Latest info about GW2

Apparently Anet stopped selling gw2 to fix the issues we had at start up.

http://massively.joystiq.com/2012/09/10 … ld-wars-2/

I had no idea of that, but i guess that it is kinda a big deal.


"Today I was at the store and saw a Darth Vader action figure that said "Choking Hazard." It was great."

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#18 2012-09-12 00:51:07

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2


Foul and hungry vines! Prune them back!

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#19 2012-09-12 06:41:09

Druar
Slayer of Trolls
From: Eslöv, Sweden
Registered: 2012-08-24
Posts: 285

Re: Latest info about GW2


"Today I was at the store and saw a Darth Vader action figure that said "Choking Hazard." It was great."

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#20 2012-09-12 13:29:37

Gruff
Member
Registered: 2012-08-24
Posts: 46

Re: Latest info about GW2

Oh yes that suits my play style very well big_smile


gw1:Gruff Nanoc  gw2:Gruff.7023

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#21 2012-09-12 14:35:15

Eili
Officer
Registered: 2012-08-24
Posts: 248

Re: Latest info about GW2

Oh yes!

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#22 2012-09-12 16:58:39

Eili
Officer
Registered: 2012-08-24
Posts: 248

Re: Latest info about GW2

Yeah and they opened the official forums.

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#23 2012-09-18 12:13:55

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

Patch notes for today.

Things of interest include fixed skill points and events, fixed world exploration to allow for 100%.


Foul and hungry vines! Prune them back!

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#24 2012-09-18 13:56:53

9th Requiem
Officer
Registered: 2012-08-24
Posts: 72

Re: Latest info about GW2

BuGi wrote:

Patch notes for today.

Things of interest include fixed skill points and events, fixed world exploration to allow for 100%.

"Reduced the overall difficulty in “Dead of Winter.” "
Did that Sunday. Didn't die once [Elite]. Was very tough though ...

"Discovery crafting may now use items directly from a player’s bank."
Awesome! Cooking discovery times awaaaaaay!


Raise the crow's foot and rope down the jib-jabber-gabber...thingy...

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#25 2012-09-18 14:01:49

BuGi
Member
From: Helsinki, Finland
Registered: 2012-08-24
Posts: 95

Re: Latest info about GW2

There's also quite a bit of complaining going on about this:

Added a system to limit the experience and gold that players can receive from speed-farming dungeons.

Also, the main speed run, one route in CoF is apparently a lot harder now as well smile

Last edited by BuGi (2012-09-18 14:03:09)


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